New York Cares

Digital Messaging

SMS alerts and our ChatBot are designed to keep you informed and engaged. By signing up for texts, you’ll get occasional updates about volunteer opportunities, events, and ways to support our work. Our ChatBot can help with general questions to save you time while navigating our website. Read on for details about opting in or out of SMS, and how to get support when you need it on our website.

SMS Alerts

  1. By opting into New York Cares SMS alerts, you will receive text messages related to our fundraising initiatives, auction events, donation opportunities, volunteer updates, and exclusive event reminders. These messages help keep you informed and engaged with our mission to support New Yorkers.
  2. You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, you may receive an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at info@newyorkcares.org or (212) 228-5000.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive periodic messages based on your engagement with our fundraising campaigns and events. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy.

ChatBot

The New York Cares website chatbot is for general informational purposes only and may not always provide accurate or complete answers. By using the chatbot, you agree that New York Cares is not liable for any actions taken based on its responses. For specific guidance, please contact our staff directly.

Additional Features

Our website offers a variety of mobile-friendly features including a help center tailored to address your questions, a messaging feature for volunteers and Team Leaders, a personalized dashboard for managing volunteer projects, and much more.

Explore our website tutorials for a step-by-step tour around the site.