Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Volunteer Income Tax Assistance (VITA) Preparer

Help the members of the community save money by maximizing their tax returns each year by signing up to be a IRS tax prep volunteer.

Tax Season is Here

New York Cares volunteers have kicked-off the tax season and are working hard to help families experiencing economic hardship. Last year, the average return was $1,800 to families making less than $54,000 – which adds up to a staggering $20 million in refunds and credits to low-income New Yorkers.

We are still recruiting volunteers to help prepare taxes at more than 60 sites in Manhattan, Brooklyn, the Bronx, and Queens as the need increases and the season gets busier.

Does this sound like the volunteer opportunity for you? Check out our frequently asked questions and email us at We will streamline the process and get you out at a tax site as soon as possible!

Take a look at the list of sites that still need volunteers.

New to the Program?

No past tax preparation or accounting experience is necessary, though we do encourage professional accountants and those pursuing related to degrees to volunteer, too! There are a few required steps to becoming a tax volunteer:

Step 1:  Make sure your New York Cares profile is up to date. If you are a new volunteer to New York Cares,  please register for an orientation and email us at to let us know you're interested in the tax program.

Step 2: Certify as a volunteer tax preparer with the IRS here. To help make it easier, we have compiled an overview document to help you navigate the Link & Learn program. Download the pdf.

Step 3: Send a copy of your certification to and we will reply with everything you need to get registered for a site and shift.

(Optional) Step 4: Attend an in-person training to learn more about how the program works and to practice your skills

Step 5: Get started volunteering and put critical funds back in the pocket of low-income New Yorkers.

Have more questions? Download a PDF of our information sessions

Take Your Volunteer Experience to the Next Level

Team Leaders are needed at each of our tax sites to ensure volunteers, partners, and clients, have a great experience. Tax Team Leaders do not have to be trained tax preparers, but will be given leadership training by New York Cares. Sound like the role for you? Sign up here.

Looking for free tax support?

Call 3-1-1 or contact one of our partners directly.
New York Cares will not file your taxes. VITA Tax Preparation is an equal opportunity provider. Anyone earning less than $54,000/year qualifies for New York City’s Free Tax Preparation services; however, some limitations apply. Some returns may be too complex for volunteer assistance and considered out of scope. Services are offered January 22 — April 17, 2018.

Returning to Tax Prep?

If you have volunteered with the New York Cares VITA Program in the past, you simply recertify online and send a copy of your certificate to We will send you the sites and shifts that need your help and get you registered right away.


Please read our frequently asked questions. Or, for more information contact the Tax Prep Team. For fastest service, email us at or if you would like to speak to someone directly, give us a ring at (212) 402-1473.