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New York Cares

Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Make Calls to Support New Yorkers

 

Reach out through phone calls! Phone banking helps city agencies and nonprofits better serve New Yorkers.  

Female volunteer on phone smiling and looking into the distance

About the Program

What

A phone bank is a structured program to reach out to large groups of people. Though the calls are one-on-one, you’ll have support from a team leader during the project.

Why

Phone banks help pair people in need with additional resources. Most city agencies and non-profits do not have the manpower for such scaled outreach. Our phone bank projects range from wellness checks to technical support for remote learning.

What to expect

Find a project you’d like to be part of and sign up for it on our website. There will be a pre-project call to walk you through the details. During the project, you can take short breaks but expect to be on the phone most of the time. You will be following a script. The data you collect is used by city agencies and non-profits to help their clients receive vital services and support.

Become a Phone Bank Volunteer

You will need:

  • access to a computer, microphone, and speakers. 
  • to commit to a 3-hour session 

 

What's next:

  1. Complete a short online training and sign our confidentiality waiver. 
  2. After an online background check (which may take a few days) you are ready to volunteer. 
  3. Activate your CallHub account (our phone banking platform).

 

Start Online Training

Our Partners

A collaboration between the NYC Department of Veterans’ Services, the Mayor’s Office of Community Mental Health, and veteran-serving organizations, Mission Vet Check provides veterans with information about how to access vital public services, including free meals, COVID-19 test sites locations, and mental health resources.