Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Make Calls to Support New Yorkers


Reach out through phone calls! Phone banking helps city agencies and nonprofits better serve New Yorkers.  

Female volunteer on phone smiling and looking into the distance

Phone banking status

More than two years after the pandemic began, we are taking time to review whether New York Cares can continue these programs thoughtfully and with the greatest impact. Phone banking projects are currently on hold. Stay tuned for an update in Fall 2022. 

About the Program


A phone bank is a structured program to reach out to large groups of people. Though the calls are one-on-one, you’ll have support from a team leader during the project.


Phone banks help pair people in need with additional resources. Most city agencies and non-profits do not have the manpower for such scaled outreach. Our phone bank projects range from wellness checks to technical support for remote learning.

What to expect

Find a project you’d like to be part of and sign up for it on our website. There will be a pre-project call to walk you through the details. During the project, you can take short breaks but expect to be on the phone most of the time. You will be following a script. The data you collect is used by city agencies and non-profits to help their clients receive vital services and support.

Our Partners

A collaboration between the NYC Department of Veterans’ Services, the Mayor’s Office of Community Mental Health, and veteran-serving organizations, Mission Vet Check provides veterans with information about how to access vital public services, including free meals, COVID-19 test sites locations, and mental health resources.

I have learned so much being a part of this project. I have encountered several veterans whose lives have been fundamentally changed due to the services provided through the Department of Veterans Services. Through the intervention of DVS, they entered into the shelter system and now have found permanent housing for themselves and their families, job training and upcoming job placement."
Jill Marino
Phone Bank Volunteer