Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Make Calls to Support New Yorkers

Female volunteer on phone smiling and looking into the distance

Reach out through phone calls! Phone banking helps city agencies and nonprofits better serve New Yorkers.  

About the Program

What

A phone bank is a structured program to reach out to large groups of people. Though the calls are one-on-one, you’ll have support from a team leader during the project.

Why

Phone banks help pair people in need with additional resources. Most city agencies and non-profits do not have the manpower for such scaled outreach. Our phone bank projects range from wellness checks to technical support for remote learning.

What to expect

Find a project you’d like to be part of and sign up for it on our website. There will be a pre-project call to walk you through the details. During the project, you can take short breaks but expect to be on the phone most of the time. You will be following a script. The data you collect is used by city agencies and non-profits to help their clients receive vital services and support.

When can I help?

Right now, there is less need for phone bank volunteers. City agencies and non-profits reach out to us at different times. If you complete the training, please stand by and wait to be contacted.

Become a Phone Bank Volunteer

You will need:

  • access to a computer, microphone, and speakers. 
  • Google Chrome web browser.  
  • to commit to a 3-hour session 

 

What's next:

  1. Complete a short online training and sign our confidentiality waiver. 
  2. After an online background check (which may take a few days) you are ready to volunteer. 

 

Start Online Training

Sign Up for Phone Bank Projects

Have you already taken our phone bank training? Browse upcoming projects that need volunteers.

Provide technical troubleshooting for students

Can you support students who need extra technical assistance with their remote learning tools? The New York City Department of Education needs specially trained tech ambassadors. 

Make calls to help families with remote learning, including troubleshooting for iPads and Google Classroom.  

Become a Volunteer Tech Ambassador.

Sign Up for Volunteer Tech Ambassador Projects

Already a trained ambassador? Browse upcoming projects that need volunteers.