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  • Graphic of three chat bubbles
    Communicating With Volunteers

    Understanding Our Messenger Features

    Get to know the New York Cares Messenger and how it aims to streamline communications between volunteers and Team Leaders, serve as a centralized hub for all project details and communication, and act as a tool for Team Leaders to share links and file attachments with volunteers.

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    Managing Projects

    Team Leader Project Checklist 

    Use this checklist to ensure volunteers feel supported, encouraged, and recognized throughout each part of your project!

  • A woman with a clipboard speaks to two volunteers in a school hallway
    Communicating With Volunteers

    Leading a Stellar Project Kick-Off

    Team Leaders are often ready to get right to work, but a brief welcome and introduction can make a good project GREAT.

  • A woman in a mask stands in the foreground on a city sidewalk and looks at the camera next to a line of others in masks
    Managing Projects

    Addressing Project Emergencies

    Accidents can happen, even on the best projects. Use this guide to address on-site project emergencies or injuries.

  • A group of 5 volunteers stand in a school gym with their backs to the camera. On one shirt text reads: "Volunteer"
    Communicating With Volunteers

    Leading a Project Reflection

    “Debriefing” after a project can answer questions, build camaraderie, and help volunteers feel their efforts were valuable.

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    Communicating With Volunteers

    Managing Effective Teams

    Help your volunteer teams accomplish project goals by supporting, communicating with, and uplifting your team members.

  • Two women smiling wearing red shirts and holding New York Fares swag
    Managing Projects

    Common Team Leading Scenarios

    Even seasoned Team Leaders might have questions about situations that arise on projects. Use this list to guide your decision-making.