Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Teen Group Volunteering FAQs

At New York Cares, there’s no such thing as one-size-fits-all volunteering. If you’re looking for something outside of our general model and are interested in reserving spots for teens (aka Teen Group Volunteering), you’ve come to the right place.

Teen Group Volunteering Questions

What’s the difference between volunteering as a group of adults and volunteering as a group of teens?

The main differences are 1) the ages of your group members, 2) the type of training you go through and 3) the types of projects available to your group. 

How can I become a Teen Group Leader? Is there a special training required?

To become a Teen Group Leader, you must be at least age 21 or older and complete the following steps. Simply 1) create a New York Cares account, 2) attend orientation, and 3) register for and complete an in-person Teen Group Leader Training. If you are a current volunteer who has already attended orientation, you can use your personal New York Cares account when you register as a Teen Group Leader. You do not need to create a separate teen group account.

Why can’t my group reserve all the slots available for a project?

We limit group sign-up to half of the total volunteer spots on the project for two reasons. 1) To make sure that other New York Cares volunteers have the chance to sign up for the project regardless of whether a group has signed up. 2) To ensure we have sufficient volunteers still signed up to support and meet the project goals, if a group needs to cancel or reduce the size of their group.

Is there a minimum or maximum group size?

To be considered a group, you must have at least three members (including the Teen Group Leader). You’ll find that most of our group opportunities can accommodate groups of 5 to 10 volunteers. If you have a larger group, you’ll find less options available. In this is the case, we recommend our large days of service projects! Learn more about those here.

I need to adjust my group size. Can I do that on the website?

Unfortunately, no. If you’d like to increase or decrease your group size, please email or call us at (212) 402-1108.

Something came up and my group can no longer make the project. How do we cancel?

Please contact as soon as possible if you must cancel, so we can notify the Team Leader and recruit more volunteers if necessary. We ask that you cancel no later than 5 business days before the project. To learn more about our cancellation policy, please refer to our Group Leader Policies and Procedures.

Are there any other New York Cares opportunities available for larger groups?

New York Cares offers four annual events which are great opportunities for larger groups to get involved. These events include, New York Cares Day Spring, New York Cares Day For Schools, Winter Wishes, and the Coat Drive. Check out the Service Days page on our website to learn more. 

I don't see any projects that work with my group's schedule. Can you help me plan a project?

We post our Teen Group Friendly projects on a rolling basis, so keep an eye out on a regular basis for projects that might interest your group. If your organization is interested in creating a customized day of service and pursuing sponsorship, please contact Adam Lebowitz, Director of Institutional Giving, at

My group members need to provide documentation of their service. What is the best way to verify our group’s volunteer work?

The most convenient way to verify your group’s service is by printing out your Project History, which can be found under your My Profile page. Alternatively, we can provide you with a Letter of Service – a document on our letterhead verifying your participation. Simply fill out a request form at least five business days before the letter is needed and indicate your group name. Please be sure to have submitted your group waiver with the names of all group members listed to prior to submitting a Letter of Service request.