Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Seasonal Associate, Volunteer Relations

Reporting to the Officer, Volunteer Relations, the Volunteer Relations Seasonal Associate will oversee the day-to-day communications with New York Cares volunteers to ensure that they receive exemplary customer service. This opportunity is from October through March.

Responsibilities

  • Manage the New York Cares email helpdesk (info@newyorkcares.org), answering emails in a timely manner, providing information about New York Cares, developing and sharing suitable referral information and tracking all correspondence
  • Manage the volunteer hotline, answering calls and assisting volunteers with account creation, project sign-up, and other general requests
  • Provide technical support to volunteers on the use of the New York Cares website
  • Prepare letters of service for volunteers
  • Support volunteer recruitment efforts through online postings and communications
  • Maintain updated volunteer referral information
  • Update the volunteer database with address changes, mailing preferences etc.
  • Other duties as assigned.

Qualifications

  • One year of relevant professional experience
  • Excellent interpersonal, written and verbal communication skills; Spanish language fluency a plus
  • Skilled in and comfortable with public speaking
  • Ability to manage many projects simultaneously and to set priorities in a fast-paced environment
  • Strong administrative skills and problem-solving skills
  • Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)
  • Working knowledge of Salesforce a plus
  • Ability to communicate effectively with a wide variety of stakeholders
  • The willingness to work beyond traditional working hours and schedules, including some evenings and weekends
  • Event planning experience a plus
  • Good sense of humor
  • Commitment to volunteerism

Salary

$18 per hour; 18-21 hours per week. October through March

Apply

To apply, please submit a cover letter and resume to hr@newyorkcares.org with the title of the position in the subject line. New York Cares is an Equal Opportunity/Affirmative Action Employer.  Peace Corps & AmeriCorps alumni are encouraged to apply.