Reporting to the Volunteer Relations Officer, the Volunteer Relations Associate is responsible for proper supervision and support of our full volunteer database. New York Cares volunteers mobilize on a variety of projects city-wide, providing support to hundreds of thousands of vulnerable New Yorkers each year. This role is responsible for fostering an environment where volunteers can thrive by providing exceptional customer service and ensuring that all policies and procedures are upheld. To ensure a great volunteer experience, this role will elicit and provide feedback, and work through volunteer issues as they arise.
This list is not an exhaustive job description. It is meant to describe the essential duties and the range of responsibilities for the Volunteer Relations Associate role. Additional duties may be assigned as needed.
Starting salary $45,000. We provide excellent benefits including comprehensive health insurance, 403(b) employer matching contributions, life insurance, and ample paid time off.
Apply via our Indeed Listing: Volunteer Relations Associate.
The Volunteer Support team applies customer relationship management (CRM) and customer service practices and expertise to our volunteer community. CRM is a system for managing relationships with a personalized one-on-one feel at scale, by utilizing a wide variety of technological tools such as Salesforce, Drupal, Mailchimp, and Zen Desk. This team orchestrates the flow of information through the Community Engagement, Program Design and Evaluation, and Volunteer Events departments, as well as the Volunteer Relations team, to provide single-point-of-contact support to our Team Leaders, as well as expedient and thoughtful customer service for inquiries received at our main firstname.lastname@example.org inbox.