Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Spring Intern, Volunteer Relations

Reporting to the Volunteer Relations Manager, the Spring Intern will play a key role in delivering high-quality customer service to volunteers, Community Partners, and a wide array of external audiences. The Spring Intern should be prepared to respond to inquiries by phone and email, troubleshoot technical difficulties with volunteers, draft service verification letters, send monthly recognition communications, and assist with other duties supporting the Volunteer Relations and Training team.

In addition, this role will include various efforts to engage, recognize, and strengthen all constituent experiences with New York Cares.


  • Respond to phone and email inquiries regarding volunteer opportunities and organization-wide initiatives
  • Draft letters documenting volunteer service
  • Respond to external recruitment emails such as Volunteer Match and NYC Service
  • Assist in the production and sending of recognition communications
  • Research and assist with the development of new recognition strategies for highly engaged volunteers
  • Collect stories and perform interviews in the field
  • Perform ongoing data updates to volunteer records
  • Other duties as assigned


  • Excellent interpersonal, verbal and written communication skills
  • Professional and positive demeanor, both in-person and on the phone
  • Strong computer skills
  • Ability to work independently and as part of a team
  • Demonstrated commitment to volunteerism
  • Sense of humor


15-30 hours a week from January 2018 through May 2018. Schedule is flexible.


  • Become a New York Cares volunteer
  • Great work environment
  • Flexible scheduling
  • Assist in the management of a volunteer base of over 65,000
  • Learn about volunteer management and recognition practices
  • Gain experience in written communication, public speaking, and customer service
  • Salesforce database training
  • This is an unpaid position


Please submit a cover letter and resume to:

By mail: New York Cares

Attn: Volunteer Relations and Training

65 Broadway, 19th Floor

New York, NY 10006

By e-mail: (Please include “Volunteer Relations Intern” in Subject)

By fax: 212-228-6414

New York Cares is an Equal Opportunity/Affirmative Action Employer