Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Program Manager, Vulnerable Populations

Are you passionate about improving outcomes for New York City’s vulnerable populations?  Are you energized by engaging community members and volunteers on impact-driven solutions?  Do you want an opportunity to work closely with nonprofits making a difference in the lives of populations facing isolation?

Reporting to the Vulnerable Populations and Financial Security Officer, our Program Manager leads New York Cares’ efforts to enlist and direct thousands of volunteers each year, facilitating programs for children, teens, and adults with disabilities. The Program Manager directly manages a portfolio of 40 ongoing programs at 17 partner agencies. This includes soliciting partner and community need, designing curricula to address that need, ensuring successful execution of program design, and collecting and evaluating data to track performance and improve service delivery. Volunteer projects, trainings, and events occasionally take place during non-business hours, requiring the Program Manager to work several evenings and multiple weekend days per year.


  1. Program and Project Management and Evaluation: Develop and implement high-quality volunteer programs for individuals and groups of volunteers from corporations and other organizations to make a measurable impact on our community partners and their clients;
  2. Relationship Management: Cultivate and maintain collaborative partnerships with non-profit partner agencies, primarily, Community Centers, to maximize community and partner impact; and
  3.  Volunteer Management: Support volunteer team leaders and volunteers throughout their engagement with New York Cares to ensure a meaningful experience.

The successful candidate will:

  •  Manage the design, implementation, and evaluation of a portfolio consisting of programs increasing socialization and physical fitness of individuals with disabilities.
  • Oversee all aspects of project planning and execution, including community outreach, partner and volunteer team leader engagement, budgeting and expense management, capacity planning, staffing, training, site visits, project evaluation, and new project development
  • Manage project planning and hands-on execution for corporate sponsors’ employee engagement events and volunteer projects
  • Recruit, support, and train volunteer project leaders
  • Manage multiple project budgets
  • Cultivate and maintain relationships with key partner agencies and corporate sponsors
  • Conduct community outreach to identify new partner agencies for specific program areas
  • Other responsibilities as assigned


  • Bachelor’s degree or a minimum of two years’ work experience at a nonprofit organization;
  • Excellent leadership, interpersonal, and communication skills and a proven ability to effectively communicate with a wide range of audiences;
  • Strong administrative and organizational skills, with an ability to prioritize multiple with excellent attention to detail;
  • Exceptional systems thinking and problem-solving skills;
  • Ability to establish, maintain and cultivate strong working relationships internally and externally;
  • Ability to work effectively both independently and as a member of a team;
  •  Must be able to work a flexible schedule, including late evenings, early mornings and occasional weekends, as needed;
  • Familiarity with vulnerable populations;
  •  Dedication and a keen interest in serving New York City; and
  •  The capability of lifting/carrying supplies and equipment weight up to 30 pounds for events


Starting salary will be high $30ks. We provide excellent benefits including comprehensive health insurance, 403(b) employer matching contributions, life insurance, and ample paid time off.


To apply, please submit a cover letter and resume to Julia Loehle, Officer, Vulnerable Populations and Financial Security at by August 2, 2019. Indicate the position’s title in the subject line of your email. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. New York Cares is an Equal Opportunity/Affirmative Action Employer.