Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Program Manager, Vulnerable Populations

Are you passionate about improving outcomes for New York City’s vulnerable populations?  Are you energized by engaging community members and volunteers on impact-driven solutions?  Do you want an opportunity to work closely with nonprofits making a difference in the lives of populations facing isolation?

 Reporting to the Officer, Vulnerable Populations and Financial Security, this position leads New York Cares’ efforts to enlist and direct thousands of volunteers each year in corporate service events and year-round, volunteer-led projects that facilitate programs for senior citizens, rescued animals, and other vulnerable populations across the five boroughs. These programs include senior citizen recreational activities, shelter animal socialization, and sorting of donated goods, among many others. The Program Manager role has three key accountability streams: 


(1)   Program and Project Management and Evaluation: Develop and implement high-quality volunteer programs and projects (individual instances of programs) for individuals and groups of volunteers from corporations and other organizations to make a measurable impact on our community partners and their clients;

(2)   Relationship Management: Cultivate and maintain collaborative partnerships with partner agencies, primarily public schools, community centers, and family shelters, to maximize community and partner impact; and

(3)   Volunteer Management: Support volunteer team leaders and volunteers throughout their engagement with New York Cares to ensure a meaningful experience.

The Program Manager directly manages a portfolio of more than 30 programs. This includes soliciting partner and community need, designing curricula to address that need, ensuring successful execution of program design, and collecting and evaluating data to track performance and improve service delivery.  Volunteer projects, trainings, and events occasionally take place during non-business hours, requiring the Program Manager to work several evenings and multiple weekend days per year.

The successful candidate will:

  • Manage the design, implementation, and evaluation of a portfolio of senior care, animal care, and sorting volunteer programs
  • Oversee all aspects of project planning and execution, including community outreach, partner and volunteer team leader engagement, budgeting and expense management, capacity planning, staffing, training, site visits, project evaluation, and new project development
  • Manager project planning and hands-on execution for corporate sponsors employee engagement events and volunteer projects
  • Recruit, support, and train volunteer project leaders
  • Manage multiple project budgets
  • Cultivate and maintain relationships with key partner agencies and corporate sponsors
  • Other responsibilities as assigned
  • Conduct community outreach to identify new partner agencies for specific program areas


  • Bachelor’s degree or a minimum of two years’ work experience at a not-for-profit organization;
  • Excellent leadership, interpersonal, and communication skills;
  • Strong administrative and organizational skills, with an ability to multi-task;
  • Exceptional systems thinking and problem-solving skills;
  • Ability to work effectively both independently and as a member of a team;
  • Familiarity with vulnerable populations in New York; and 
  • The capability of lifting/carrying supplies and equipment weight up to 30 pounds for events


Starting salary ranges from high $30ks.  We provide excellent benefits including comprehensive health insurance, 403(b) employer matching contributions, life insurance, and ample paid time off. 


To apply, please submit a cover letter and resume to with the title of the position in the subject line. New York Cares is an Equal Opportunity/Affirmative Action Employer.  Peace Corps & AmeriCorps alumni are encouraged to apply.