Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Program Manager, Financial Empowerment

Are you a community builder? Does empowering New Yorkers to reach their financial goals speak to you? We have our sights set on a powerful goal, to engage 800 volunteers this year, and we’re looking for the next member of our team to help us make it happen. Reporting to the Vulnerable Populations and Financial Security Officer, the Financial Empowerment Program Manager is part of a dynamic, 5-person team that coordinates and manages New York Cares’ Volunteer Income Tax Assistance (VITA) program. Our next Program Manager will coordinate, develop, manage, and evaluate New York City’s largest source of volunteers preparing taxes for New Yorkers making every effort to improve their financial stability. They will identify new project partners and develop new program models wherever possible. In addition, they plan and manage one-time volunteer projects for corporate volunteer groups to implement in the community.


1. Program and Project Management and Evaluation: Develop and implement high-quality volunteer programs for individuals and groups of volunteers from corporations and other organizations to make a measurable impact on our Community Partners and their clients

2. Relationship Management: Cultivate and maintain collaborative partnerships with non-profit partner agencies to maximize community and partner impact; and

3. Volunteer Management: Support volunteer Team Leaders and volunteers throughout their engagement with New York Cares to ensure a meaningful experience.

  • Manage the design, implementation, and evaluation of a portfolio consisting of on-going programs held at VITA-certified Community Partners
  • Oversee all aspects of project planning and execution, including community outreach, partner and volunteer team leader engagement, budgeting and expense management, capacity planning, staffing, training, site visits, project evaluation, and new project development
  • Manager project planning and hands-on execution for corporate sponsors’ employee engagement events and volunteer projects
  • Recruit, support, and train volunteer project leaders
  • Manage multiple project budgets
  • Cultivate and maintain relationships with key partner agencies and corporate sponsors
  • Conduct community outreach to identify new partner agencies for specific program areas
  • Other responsibilities as assigned


  • Minimum of two years of non-profit or volunteer management experience preferred
  • Demonstrated experience in tax preparation, community service, and volunteerism
  • Excellent written and verbal communication skills and a proven ability to effectively communicate with a wide range of audiences
  • Ability to establish, maintain and cultivate strong working relationships internally and externally
  • Strong organizational skills that reflect an ability to perform and prioritize multiple tasks with excellent attention to detail
  • Strong problem solving, critical thinking, and systems thinking skills
  • Broad-based computer skills, Excel and Salesforce a plus
  • Comfortable working in a diverse and changing environment
  • Must be able to work a flexible schedule, including late evenings, early mornings and occasional weekends, as needed
  • Capable of handling and moving project supplies and equipment weighing up to 30 pounds


Commensurate with experience.


To apply, please submit a cover letter and resume to Julia Loehle, Officer, Vulnerable Populations and Financial Security at by August 16, 2019. Indicate the position’s title in the subject line of your email. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. New York Cares is an Equal Opportunity/Affirmative Action Employer.