Reporting to the Officer, Volunteer Support, the Part-time Volunteer Support Coordinator will oversee the day-to-day communications with New York Cares volunteers to ensure that they receive exemplary customer service through our volunteer sign-up hotline and also through our main firstname.lastname@example.org inbox.
This role interfaces with volunteers, Team Leaders, and routinely collaborate with the following teams and departments: Volunteer Relations, Volunteer Events, and Community Engagement, Program Design & Evaluation, Development, and Technology.
This list is not an exhaustive job description. It is meant to describe the essential duties and the range of responsibilities for the Part-time Learning & Development Specialist role. Additional duties may be assigned as needed.
Part-time hourly position 25 hours a week; $20 an hour
Apply via Indeed, Volunteer Support Coordinator, New York Cares
The Volunteer Support team applies customer relationship management (CRM) and customer service practices and expertise to our volunteer community. CRM is a system for managing relationships with a personalized one-on-one feel at scale, by utilizing a wide variety of technological tools such as Salesforce, Drupal, Mailchimp, and Zen Desk. This team orchestrates the flow of information through the Community Engagement, Program Design and Evaluation, and Volunteer Events departments, as well as the Volunteer Relations team, to provide single-point-of-contact support to our Team Leaders, as well as expedient and thoughtful customer service for inquiries received at our main email@example.com inbox.