Reporting to the Technology Manager and the Director of Technology, the Part-time IT Help Desk Associate is a temporary, entry-level position supporting our staff and our network. They will be responsible for responding to staff support requests, diagnosing the root causes of issues, resolving issues or escalating to the Technology Manager as needed, and documenting the resolutions. The candidate will also gain first-hand experience with network administration, cybersecurity issues and data management through participation in periodic projects. They will work with a mixed PC/Apple environment, assist with account maintenance in Active Directory, maintain printers, order supplies, manage G-Suite and LastPass accounts, and provide user training. The role requires a strong customer service orientation as well as technical and problem-solving skills.
Documentation and training
Phone banking support
This list is not an exhaustive job description. It is meant to describe the essential duties and the range of responsibilities for the role. Additional duties may be assigned as needed.
We are looking for a candidate that can commit to a regular schedule, preferably 4 hours a day (20 hours a week). We are currently working remotely, but normally are based in the Financial District. $20/hr. There will be some office-based work.
Apply via Indeed: Part-time IT Help Desk Associate.