Officer, Volunteer Relations

Responsibilities

The Officer role has three key accountability streams:

(1) In collaboration with the Director, Volunteer Relations & Support, the Officer provides strategic direction and sets clear, ambitious, and culturally responsive goals for team members’ project/operational planning and execution, holds them accountable for exceeding those goals, and coaches and supports each team member to realize their full potential. 

(2) The Officer serves as a volunteer management expert for internal and external stakeholders.

(3) The Officer supports department members, collaborates with members of other departments, assists the Director with department administration, and serves on cross-functional committees within New York Cares to help drive organizational effectiveness and efficiency.

This role reports to the Director, Volunteer Relations & Support. They interface with volunteers, Team Leaders, Key External Partners (NYC Service, VRS Funders), Organizational Officers and routinely collaborate with the following teams and departments: Volunteer Relations, Volunteer Events, and Community Engagement, Program Design & Evaluation, Development, and Technology. Volunteers, Team Leaders, Key External Partners (NYC Service, VRS Funders), Organizational Officers

Scope of Responsibilities

• Manage a team of up to 5-6 direct reports, including full-time, part-time, seasonal, and intern staff
• Cultivate and maintain relationships with key stakeholders, including volunteers, partners, and city agencies
• Oversee all aspects of the volunteer/Team Leader journeys, including capacity planning, orientation, support, recognition, and retention 
• Develop and implement strategies and tactics to diversify volunteer base
• Create and refine systems for recruiting and retaining volunteers and Team Leaders
• Oversee the swift and tactful resolution of volunteer issues, including interpersonal conflict, policy violations, performance, and behavioral issues
• Serve as department liaison for inter-departmental committees 
• Facilitate volunteer management trainings and workshop to internal and external stakeholders
• Represent New York Cares to funders and external audiences 
• Staff approximately 10 corporate service project per year.

This list is not an exhaustive job description. It is meant to describe the essential duties and the range of responsibilities for the Officer, Volunteer Relations role. Additional duties may be assigned as needed. 

Qualifications

• Bachelor’s degree and minimum of three years’ work experience; HS/HS school equivalency plus combination 6 years relevant experience and/or post-secondary training/education considered. 
• Candidates with significant experience in the areas of volunteer engagement, community organizing, or pro-social digital customer service are encouraged to apply. 
• Excellent interpersonal, written and verbal communication skills; Spanish language fluency, a plus
• Ability to manage many projects simultaneously and to set priorities in a fast-paced environment. 
• Proficiency in MS Office (Excel, Word, PowerPoint), working knowledge of Outlook, and Salesforce a plus.
• The willingness to work beyond traditional working hours and schedules, including some evenings and weekends.
• Good sense of humor and a commitment to volunteerism

Salary

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