Reporting to the Director, Volunteer Relations & Support, the Officer, Volunteer Relations leads, through a skilled team, New York Cares’ volunteer management efforts. New York Cares volunteers mobilize on a variety of projects city-wide, providing support to hundreds of thousands of vulnerable New Yorkers each year.
The Officer role has three key accountability streams:
(1) In collaboration with the Director, Volunteer Relations & Support, the Officer provides strategic direction and sets clear, ambitious, and culturally responsive goals for team members’ project/operational planning and execution, holds them accountable for exceeding those goals, and coaches and supports each team member to realize their full potential.
(2) The Officer serves as a volunteer management expert for internal and external stakeholders.
(3) The Officer supports department members, collaborates with members of other departments, assists the Director with department administration, and serves on cross-functional committees within New York Cares to help drive organizational effectiveness and efficiency.
This role reports to the Director, Volunteer Relations & Support. They interface with volunteers, Team Leaders, Key External Partners (NYC Service, VRS Funders), Organizational Officers and routinely collaborate with the following teams and departments: Volunteer Relations, Volunteer Events, and Community Engagement, Program Design & Evaluation, Development, and Technology. Volunteers, Team Leaders, Key External Partners (NYC Service, VRS Funders), Organizational Officers
Scope of Responsibilities
This list is not an exhaustive job description. It is meant to describe the essential duties and the range of responsibilities for the Officer, Volunteer Relations role. Additional duties may be assigned as needed.
Starting salary range in low 50s. We provide excellent benefits including comprehensive health insurance, 403(b) employer matching contributions, life insurance, and ample paid time off.
Apply via Indeed: Officer, Volunteer Relations & Support.
When volunteers are supported, recognized, and developed, they bring their best selves to the communities we serve. To provide our partners with this high-quality volunteer talent, New York Cares’ Volunteer Relations & Support department is accountable for fostering an optimal volunteer experience by applying volunteer management and customer service strategies and tactics. With an aim towards scalability, we nurture our relationships with our volunteers to drive volunteer satisfaction and retention.