Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Leadership Coordinator

Reporting to the Officer, Volunteer Relations & Support, the Leadership Coordinator is the single point of contact for our Team Leaders. Utilizing our full suite of communications tools, the role supports a portfolio of Team Leaders. Once onboarded, a Team Leader is assigned a Leadership Coordinator to match them to projects and set them up for success throughout out their time at New York Cares. The role coordinates across Program Design & Evaluation, Volunteer Events, and Community Relations to ensure a seamless volunteer experience for our Team leaders.

Responsibilities

This role reports to the Volunteer Relations & Support Officer. They interface with volunteers, Team Leaders, and routinely collaborate with the following teams and departments: Volunteer Relations, Volunteer Events, and Community Relations, and Program Design & Evaluation.

  • Manage the end to end Team Leader experience from onboarding, placement, through maturity, and finally to exit.
  • Coordinate across internal departments to support on advocate for Team Leaders' needs to ensure they have the tools necessary to be successful in their roles.
  • Work to develop and executeTeam Leader status and engagement tactics to deepen their relationship with the organization and the communities they serve.
  • Provide logistic support for Team Leader budgets.
  • Support the Customer Service and CRM strategies and tactics that are systematized to ensure multiple relevant touch points with Team Leader at critical points (before first project, after first project, periodic check-ins, program close, program re-up, etc.)
  • Aggregate and action Team Leader feedback to relevant stakeholders.
  • Find and replace Team Leaders when substitutions are required (scheduling conflict, illness, etc.) via targeted email, phone, and/or text campaigns.
  • Staff approximately 10 corporate service project per year.

This list is not an exhaustive job description. It is meant to describe the essential duties and the range of responsibilities for the Leadership Coordinator role. Additional duties may be assigned as needed.

Qualifications

  • At least two years of relevant professional experience; HS/HS school equivalency plus combination 2 years relevant experience and/or post-secondary training/education considered. 
  • Excellent interpersonal, written and verbal communication skills; Spanish language fluency a plus
  • Strong administrative skills and problem-solving skills
  • Proficiency in MS Office (Excel, Word, PowerPoint), working knowledge of Outlook, and Salesforce a plus
  • Ability to communicate effectively with a wide variety of stakeholders.
  • The willingness to work beyond traditional working hours and schedules, including some evenings and weekends.
  • Good sense of humor & Commitment to volunteerism

Salary

Starting salary is $45,000-$50,000.  We provide excellent benefits including comprehensive health insurance, 403(b) employer matching contributions, life insurance, and ample paid time off.   

Apply

Apply via Indeed, Leadership Coordinator, New York Cares

*Cover Letter encouraged

 

About the Volunteer Support Team 

The Volunteer Support team applies customer relationship management (CRM) and customer service practices and expertise to our volunteer community. CRM is a system for managing relationships with a personalized one-on-one feel at scale, by utilizing a wide variety of technological tools such as Salesforce, Drupal, Mailchimp, and Zen Desk. This team orchestrates the flow of information through the Community Engagement, Program Design and Evaluation, and Volunteer Events departments, as well as the Volunteer Relations team, to provide single-point-of-contact support to our Team Leaders, as well as expedient and thoughtful customer service for inquiries received at our main info@newyorkcares.org inbox.