Every year, through New York Cares, 52,000 people volunteer to help improve the lives of hundreds of thousands of fellow New Yorkers. Our volunteers provide essential services to improve education, meet immediate needs, and revitalize the city’s public spaces.
New York Cares prides itself on a culture of excellence, defined by integrity, reliability and professionalism. We have been awarded The New York Times Nonprofit Excellence Award, which recognizes outstanding management practices, and the Peter F. Drucker Award for Nonprofit Innovation. The NonProfit Times, Crain’s New York, The Princeton Review and The Wall Street Journal have all recognized New York Cares as a top-notch employer.
Reporting to the Technology Manager and the Director of Technology, the IT Help Desk Associate is a part-time, temporary, entry-level position supporting our staff and our network. They will be responsible for responding to staff support requests, diagnosing the root causes of issues, resolving issues or escalating to the Technology Manager as needed, and documenting the resolutions. The candidate will also gain first-hand experience with network administration, cybersecurity issues and data management through participation in periodic projects.
The IT Help Desk Associate will work with a mixed PC/Apple environment, assist with account maintenance in Active Directory, maintain printers, order supplies, manage G-Suite and LastPass accounts, and provide user training. The role requires a strong customer service orientation as well as technical and problem-solving skills.
We are looking for a candidate that can commit to a regular schedule, preferably 4 hours a day (20 hours a week) starting around Sept 1st running through the end of December. We are currently working remotely, but normally are based in the Financial District. $20/hr.
Please submit a cover letter and resume to firstname.lastname@example.org with “IT Help Desk Associate” in the subject line. New York Cares is an Equal Opportunity/Affirmative Action Employer.