Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Associate Director of Program Design

The Associate Director of Program Design leads the Program Design team and is accountable for the design and management of systems and processes related to the functions noted in the team description above, as well as working with others in leadership to determine programmatic goals.

Core to this individual’s role is the management of a team of up to 5 full-time staff. The management of this team includes overseeing the hiring, coaching, professional development, support, and accountability of these staff. Additionally, as a senior member of the department, this individual works closely with department leadership to shape the composition and structure of this team.

This role is ideal for somebody who is passionate about the work of New York Cares, managing a team of staff, and making volunteer programming as impactful and meaningful as possible.


  • Manage a team of up to 5 full-time staff, including supervision, hiring, coaching, professional development, support, and accountability of these staff

  • Shape strategy and goals around program design, cause prioritization and issue education

  • Design and oversee systems and processes related to program design

  • Develop systems to document and internally communicate the design for New York Cares programs to ensure organizational understanding of intended outcomes, associated activities, and other program components

  • Oversee and provide guidance on the team’s design of all volunteer programs in strong interdepartmental collaboration

  • Collaborate with other teams on the design of corporate group projects and annual programs

  • Oversee the design and execution of training, information sessions, or other issue education events

  • Collaborate with the Research & Evaluation team on program evaluation efforts

  • Maintain an understanding of the major issues facing our city and the communities we serve

  • Remain at the forefront of innovative programs to respond to pressing community issues, focusing on the unique ways that volunteers can be used as a programmatic intervention on those issues

  • Staff volunteer projects as needed, approximately 10 per year

This list is not an exhaustive job description. It is meant to describe the essential duties and the range of responsibilities for the Associate Director of Program Design role. Additional duties may be assigned as needed.


The successful Associate Director of Program Design will have the following qualifications:

  • Management: Expertise in and passionate about supporting, coaching, and developing a team of direct reports
  • Mission: Passionate about the work of New York Cares and in creating a more equitable New York City
  • Strategic Thinking: Demonstrated proficiency in developing and communicating organizational strategy
  • Program Design: Demonstrated success and expertise in program design and evidence-based programming
  • Creativity: Demonstrated ability and inclination to reinvent programming, with a critical eye and evidence-based mindset
  • Collaboration: Demonstrated proficiency in designing efficient and effective processes and systems for internal collaboration and service delivery
  • Communication: Ability to produce clear, concise, and compelling written and verbal communications.
  • Technical Competency: Fundamental working knowledge of Salesforce or other database reporting (preferred)
  • Program Evaluation: Demonstrated ability to conduct and oversee program evaluation (preferred)


Starting salary is $75,000. Salary is just one component of New York Cares total compensation package. We offer generous paid leave including a winter holiday break, self-care days, and summer Fridays; comprehensive medical, dental, and vision coverage; access to thousands of e-learning courses; tax advantage accounts including a 403b Thrift Plan, FSA, and much more.


Apply via Indeed: Associate Director of Program Design.


About the Program Design Team

The Program Design team, part of the Program Design & Evaluation department, is responsible for the identification and design of programs, dissemination of program-related information via training and other materials, shaping cause-related organizational goals, and holding expertise in the role volunteers can play to meaningfully addressing issues in New York City.