Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Health & Safety

Volunteers wearing protective gear and smiling at camera


For Volunteers

In partnership with the city's Volunteer Coordination Task Force, we are actively enforcing the following safety requirements on our projects:

If any of the following conditions apply to you, stay home and DO NOT SIGN UP to volunteer:

  • You are sick
  • You are over 65 years old or have chronic health conditions, including chronic lung disease, heart disease, diabetes, cancer or a weakened immune system

If you must stay home for the safety of our community, we may have remote volunteer opportunities soon.

While volunteering on a project during the COVID-19 outbreak we require the following:

  • Wear a face covering. People who do not show symptoms may still be able to spread COVID-19. A face covering can help prevent you from spreading COVID-19 to other people, so you should wear one whenever you leave home and cannot maintain at least 6 feet of distance from others. A face covering can include anything that covers your nose and mouth, including dust masks, scarves and bandanas. Do not use healthcare worker masks, as those must be preserved for people in the healthcare system. 
  • Wash your hands often, including at the start and end of your volunteer opportunity. Use soap and water and scrub for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.
  • Cover your mouth and nose with a tissue or your sleeve when sneezing or coughing. Do not use your hands.
  • Do not touch your eyes, nose, or mouth with unwashed hands.
  • Do not shake hands.
  • Monitor your health more closely than usual for cold or flu symptoms.
  • Do not gather in large groups.
  • Keep at least six feet between you and others.


For Team Leaders

In addition to the above safety requirements, Team Leaders are asked to reinforce these requirements with a new project kickoff and by keeping the following in mind:

  • Stay informed on the latest guidelines from NYC Health to slow the spread of coronavirus.
  • Contact your Program Manager with questions or concerns about your project.
  • Share with your Program Manager if you are unwell or uncomfortable leading a project so we can help find a replacement Team Leader for your project.
  • Monitor updates from New York Cares as our response to COVID-19 changes.
  • Join an upcoming Team Leader Digital Info Session to hear the latest information on our response and ask questions.
  • Utilize our emergency line at (212) 402-1102, if you have an emergency or urgent need.


For Community Partners

In efforts to protect the health and safety of our volunteers, clients, and communities, we are requiring that all New York Cares Community Partners adhere to the following safety protocols:

  • Have accessible handwashing stations and/or hand sanitizer easily accessible
  • Instruct volunteers to wash their hands upon entering your building
  • Visible display of preventive measures (downloadable from the PDF in the sidebar)
  • Ensure that bathrooms and shared spaces are deep-cleaned and disinfected as per the General Disinfection Guidance for Commercial or Residential Buildings
  • Limit convening in populated areas, such as waiting rooms, lobbies, etc.
  • All directives and recommendations pertaining to COVID-19 issued by NYC Health or other relevant City agencies must be followed such as allowing for 6 feet of distance between people