Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Health & Safety

Volunteers wearing protective gear and smiling at camera


For Volunteers

The health and safety of our volunteers remains a top priority. In partnership with the city's Volunteer Coordination Task Force, we are actively enforcing the following safety requirements on our projects:

If any of the following conditions apply to you, stay home and do not sign up to volunteer:

  • You are sick or recently tested positive for COVID-19, even if you are vaccinated against COVID-19.
  • You are required to quarantine due to a recent COVID-19 exposure.

There is still community transmission of COVID-19. If you are not vaccinated against COVID-19 and are 65 years of age or older or have an underlying health condition that increases your risk of severe COVID-19 illness and decide to volunteer, make sure you wear a face covering and practice physical distancing at all times. Consider volunteering in well-ventilated, non-crowded places, or ideally outdoors, to further reduce your risk of COVID-19 exposure.

For a full list of conditions that increase risk for severe COVID-19, visit the NYC Department of Health & Mental Hygiene's COVID-19 Prevention and Care webpage. For the most up-to-date information on COVID-19, visit

When You Volunteer

  • If you feel sick or recently tested positive for COVID-19, do not volunteer outside the home, even if you have been vaccinated.
  • Wear a face covering on projects and maintain physical distancing while volunteering.
  • Practice healthy hand hygiene, including washing hands often with soap and water and using hand sanitizer if soap and water are not available. Hand hygiene is good public health practice whether or not you have been vaccinated.
  • Cover your mouth and nose with a tissue or your sleeve when sneezing or coughing. Do not use your hands.

For Team Leaders

In addition to the above safety guidelines, Team Leaders are asked to keep the following in mind:

  • Stay informed on the latest guidelines from NYC Health to slow the spread of coronavirus.
  • Contact your Leadership Coordinator with questions or concerns about your project.
  • Share with your Leadership Coordinator if you are unwell or uncomfortable leading a project so we can find a replacement Team Leader.
  • Utilize our emergency line at (212) 402-1102, if you have an emergency or urgent need.


For Community Partners

In efforts to protect the health and safety of our volunteers, clients, and communities, we are requiring that all New York Cares Community Partners adhere to the following safety protocols:

  • Have accessible handwashing stations and/or hand sanitizer easily accessible.
  • Instruct volunteers to wash their hands upon entering your building.
  • Visibly display preventive measures.
  • Ensure bathrooms and shared spaces are deep-cleaned and disinfected as per the General Disinfection Guidance for Commercial or Residential Buildings.
  • Limit convening in populated areas, such as waiting rooms, lobbies, etc.
  • All directives and recommendations pertaining to COVID-19 issued by NYC Health or other relevant City agencies must be followed.