New York Cares exists to turn passion into action, leverage resources through partnership, and create long-lasting change across New York City. We've become the City's leading volunteer management organization by adapting and responding to our most pressing community needs – from everyday challenges like food insecurity and educational inequity to relief efforts in response to 9/11 and the COVID-19 pandemic.
We foster dynamic relationships with all stakeholders by committing to our core values: equity, humanity and trust. We see value in each of our stakeholders. Be it our volunteers, donors, staff, or community partners; we know we work best when we work together. When new challenges arise, we look to our network of over 1,000 nonprofits, schools, and government agencies across the 5 boroughs to inform our response. We build trust with our 50,000 annual volunteers who give of their time and skills to meet the current needs.
As we grow our team, we are committed to creating a workforce that reflects the communities we serve. New York Cares is dedicated to fostering a workplace where every employee feels valued, finds a place of belonging, and brings their authentic self to work.
The Associate Vice President (AVP), Program Operations will be responsible for the ongoing strengthening and improvement of our programmatic operations to develop, plan, and deliver meaningful volunteer experiences that align to pressing community needs. The AVP will work in partnership with the Chief Program Officer to create and implement an operational strategy that increases Program staff capacity, ensures consistent delivery of meaningful high-quality programs, and builds a culture of continued improvement.
The successful candidate will be a dynamic change agent that develops innovative strategies to meet evolving community needs, as informed by our varied partners.
This role reports directly to the Chief Program Officer, providing oversight for the operational functions of the Program division and leading a team of 15 dedicated professionals.
The Director, Volunteer Relations & Support (VRS) is our champion for engaging and mobilizing New Yorkers in meaningful and fulfilling volunteer service. The Director of VRS is responsible for designing and executing the strategic vision for New York Cares in three major focus areas: (1) continuous improvement of the value proposition and scalability for our Team Leader volunteer model, (2) ensuring volunteers help partner organizations build their capacity to deliver high-quality services, and (3) creating meaningful experiences for volunteers, stakeholders, and beneficiaries so that they feel connected to the potential and realization that New Yorkers care about each other.
The Director of VRS will play a critical role during a transitional period of adjusting our approaches, methods, and strategies to deliver our mission in an evolving environment impacted by the competing needs to build community in-person, while being mindful of public health concerns and personal safety. The Director VRS manages the VRS department within the Program division, leading a team of seven dedicated professionals. They will report directly to the Associate Vice President, Program Operations and work collaboratively with the Chief Program Officer.
A crucial member of the Institutional Relations team, the Senior Officer of Institutional Relations, works with the corporate team on donor solicitation and stewardship efforts and deepening the prospective donor pipeline. In addition, the Senior Officer, in partnership with the Director of Institutional Relations, and Program leadership, creates and updates solicitation strategies and materials. They manage our corporate donor databases, such as data reporting and analysis for the board, quarterly reporting etc. In addition, the Senior Officer will work closely with the Director of Institutional Relations on New York Cares' overall corporate strategic planning.
Reporting to the Officer, Volunteer Relations & Support, the Leadership Coordinator is the single point of contact for our Team Leaders. Utilizing our full suite of communications tools, the role supports a portfolio of Team Leaders. Once onboarded, a Team Leader is assigned a Leadership Coordinator to match them to projects and set them up for success throughout out their time at New York Cares. The role coordinates across Program Design & Evaluation, Volunteer Events, and Community Relations to ensure a seamless volunteer experience for our Team leaders.
The Recruitment Associate fulfills the mission of New York Cares by mobilizing high quality, culturally competent volunteers to make programming possible and impactful. This role is responsible for ensuring programmatic needs are met by developing and executing reliable volunteer recruitment and onboarding. strategies and creating meaningful volunteer experiences. This role is highly collaborative, often working cross-functionally to manage volunteer logistics and communications.
The Recruitment Associate adjusts the pace of volunteer recruitment as project needs change, or in response to crises like Superstorm Sandy or COVID-19.
The Recruitment Associate reports directly to the Volunteer Relations & Support Officer and works collaboratively across Program teams and with Marketing and Communications.