Every year, through New York Cares, 52,000 people volunteer to help improve the lives of hundreds of thousands of fellow New Yorkers. Our volunteers provide essential services to improve education, meet immediate needs, and revitalize the city’s public spaces.
New York Cares prides itself on a culture of diversity and excellence, defined by integrity, reliability and professionalism. We have been awarded The New York Times Nonprofit Excellence Award, which recognizes outstanding management practices, and the Peter F. Drucker Award for Nonprofit Innovation. The NonProfit Times, Crain’s New York, The Princeton Review and The Wall Street Journal have all recognized New York Cares as a top-notch employer.
Reporting to the Officer, Volunteer Support, the Leadership Support Coordinator is the single point of contact for our Team Leaders. Utilizing our full suite of communications tools, the role supports a portfolio of Team Leaders. Once onboarded, a Team Leader is assigned a Leadership Support Coordinator to match them to projects and set them up for success throughout out their time at New York Cares. The role coordinates across Program Design & Evaluation, Volunteer Events, and Community Engagement to ensure a seamless volunteer experience for our Team leaders.
This role reports to the Volunteer Support Officer. They interface with volunteers, Team Leaders, and routinely collaborate with the following teams and departments: Volunteer Support, Volunteer Events, and Community Engagement, and Program Design & Evaluation.
Reporting to the Officer, Volunteer Support, the Part-time Volunteer Support Coordinator will oversee the day-to-day communications with New York Cares volunteers to ensure that they receive exemplary customer service through our volunteer sign-up hotline and also through our main email@example.com inbox.
This role interfaces with volunteers, Team Leaders, and routinely collaborate with the following teams and departments: Volunteer Relations, Volunteer Events, and Community Engagement, Program Design & Evaluation, Development, and Technology.
Reporting to the Volunteer Relations & Support Director, the Volunteer Support Officer leads, through a skilled team, New York Cares’ customer relationship management and customer service efforts. New York Cares volunteers mobilize on a variety of projects city-wide, providing support to hundreds of thousands of vulnerable New Yorkers each year. The Officer role has three key accountability streams:
(1) In collaboration with the Director, Volunteer Relations & Support, the Officer provides strategic direction and sets clear, ambitious, and culturally responsive goals for team members’ project/operational planning and execution, holds them accountable for exceeding those goals, and coaches and supports each team member to realize their full potential.
(2) The Officer serves as a customer relationship management and customer service expert for internal and external stakeholders.
(3) The Officer supports department members, collaborates with members of other departments, assists the Director with department administration, and serves on cross-functional committees within New York Cares to help drive organizational effectiveness and efficiency.
This role interfaces with volunteers, Team Leaders, Key External Partners (NYC Service, VRS Funders), Organizational Officers and routinely collaborates with the following teams and departments: Volunteer Relations, Volunteer Events, and Community Relations, Program Design & Evaluation, Development, and Technology.
Do you enjoy crafting copy that bring a nonprofit’s mission to life? Do you thrive on finding and telling stories of impact? Are you comfortable writing about a range of topics for a diverse audience?
New York Cares is looking for a full-time Junior Copywriter to help increase the impact of our brand using compelling copy and storytelling. The Junior Copywriter will engage audiences by deepening their understanding of the range of social inequities facing New York City and will write about the importance of civic engagement. Reporting to the Director of Marketing & Communications, the Junior Copywriter will generate content for a variety of digital streams such as email, social, and web, while using progressive language and adhering to readability and accessibility standards. This position will help the Marketing & Communications team raise the profile of volunteerism in NYC through thoughtful copywriting and storytelling. They are responsible for generating stand-alone copy or text to complement visual concepts created by the Creative Lead, across many platforms. From writing to proofreading, conducting interviews and much more, this team member will craft compelling communications that engage a range of stakeholders and further our mission using the organization’s brand voice.