New York Cares exists to turn passion into action, leverage resources through partnership, and create long-lasting change across New York City. We've become the City's leading volunteer management organization by adapting and responding to our most pressing community needs – from everyday challenges like food insecurity and educational inequity to relief efforts in response to 9/11 and the COVID-19 pandemic.
We foster dynamic relationships with all stakeholders by committing to our core values: equity, humanity and trust. We see value in each of our stakeholders. Be it our volunteers, donors, staff, or community partners; we know we work best when we work together. When new challenges arise, we look to our network of over 1,000 nonprofits, schools, and government agencies across the 5 boroughs to inform our response. We build trust with our 50,000 annual volunteers who give of their time and skills to meet the current needs.
As we grow our team, we are committed to creating a workforce that reflects the communities we serve. New York Cares is dedicated to fostering a workplace where every employee feels valued, finds a place of belonging, and brings their authentic self to work.
The Chief Program Officer (CPO) will drive the strategic development, execution, and ongoing refinement of New York Cares’ programs, ensuring an impactful experience for volunteers, partner organizations, and communities. The CPO will lead New York Cares’ efforts to deepen its engagement with volunteers and community partners and develop a best-in-class digital platform for program management, recruiting, retaining, and recognizing volunteers.
The Chief Program Officer reports directly to the Executive Director, leading a team of 39 dedicated program professionals.
The Salesforce Administrator is responsible for the configuration and maintenance of the New York Cares’ Salesforce platform as well as ensuring data integrity. This is an integral part of volunteer/donor/project tracking and data management for the organization. The Salesforce Administrator position requires business analyst skills such as meeting with stakeholders, prioritizing requests, managing projects, and translating non-technical requirements to technical audiences and vice-versa. Attention to detail and a high level of organization are a must. This position has the potential to learn more about coding and assist our developers with maintaining our code base.
Examples of potential upcoming projects with Salesforce include updating our version of Nonprofit Success Pack, collaborating with our web developers to improve our Salesforce/Drupal integration, exploring new integrations with Asana and Zendesk, and increasing business process automation using Conga and Zapier.
The position will report to the Director of Technology and collaborate with the other members of the seven-person technology team to meet all the technology needs of New York Cares. Key stakeholders include all New York Cares staff as well as external vendors.
Reporting to the Officer, Volunteer Relations, the Seasonal Recruitment and Onboarding Associate is responsible for recruiting, screening, and onboarding high-quality, culturally competent volunteers to primarily support our seasonal College Access and Tax Prep programs. This role works closely with Recruitment Associate and Volunteer Support teams to place Team Leaders and volunteers onto projects.
The Seasonal Recruitment and Onboarding Associate will employ a variety of recruitment tactics including targeted email communication and targeted phone call campaigns. They will be an expert in explaining program details with the aim of inspiring volunteer interest and placement.
This position is a full-time seasonal role. This engagement is for a limited term of approximately 30 - 35 hours per week, running from late October - March. This position can be done remotely.
Reporting to the Associate Director of Program Design, the VITA Seasonal Training Associate is part of the Program Design & Evaluation (PDE) department at New York Cares. PDE ensures that our volunteers are making a meaningful difference on the issues that the communities we serve face. Through evidence-based program design, research, and program evaluation, PDE is accountable for program effectiveness and shaping program priorities. This team is also responsible for providing cause space and programmatic knowledge internally and externally.
The Seasonal VITA Training Associate will facilitate virtual trainings, most taking place during evenings and weekends, for the Volunteer Income Tax Assistance (VITA) Program, as well as operationally overseeing these trainings and related follow-up. The VITA program provides tax return preparation support to low-income taxpayers at no-cost, each year providing volunteers with resources to return millions of dollars to New Yorkers.
This engagement is for a limited term of approximately 15 – 20 hours per week, running from late November through February.
Reporting to the Volunteer Relations Officer, the Recruitment Associate is responsible for recruiting high-quality, culturally competent volunteers to support our programming. This role works closely with Marketing & Communications to ensure demand is stimulated and with our Community Engagement and Volunteer Events departments to ensure program needs are met. The Recruitment Associate will scale our efforts of ensuring bilingual and neighborhood volunteers are placed on projects to meet client needs.
This role reports to the Volunteer Relations Officer. They interface with volunteers, Team Leaders, and routinely collaborate with the following teams and departments: Volunteer Support, Volunteer Events, Community Engagement, and Marketing & Communications.
The Project Manager makes sure our i's are dotted and our t’s are crossed acting as a lead collaborator between teams. This person creates and oversees the tools by which we track when we need to do things and who needs to be doing it as it relates to our corporate service projects, our cross organizational initiatives including ongoing calendar programming, the Coat Drive, Winter Wishes, 9/11 Day and our annual Team Leader Conference. For you, supporting a clear path of understanding and collaboration is your goal. Timelines and running project management meetings will be a regular occurrence for you. Driving towards constant improvement in planning is a must. You’ll need to be a planner who finds fulfillment in collaboration. Ticking things off your to do list, and holding others accountable to do the same, is something you should find joy in.
You’ll interface primarily with internal stakeholders in this role. Your internal stakeholders include: The Volunteer Events Leadership Team – including your supervisor, the Volunteer Events Director, the Event Operations Officer, and the Event Production Officer, your Volunteer Events Department colleagues on the Event Production Coordination and Event Operations Teams, your Corporate Relations counterparts, including a Corporate Relations Officer and a Corporate Service Manager assigned to an event or project, liaisons from our Community Engagement Department as it relates to projects, liaisons from our Program Design Department, our Communications Department and members of Project teams.
Reporting to the Officer, Volunteer Support, the Leadership Support Coordinator is the single point of contact for our Team Leaders. Utilizing our full suite of communications tools, the role supports a portfolio of Team Leaders. Once onboarded, a Team Leader is assigned a Leadership Support Coordinator to match them to projects and set them up for success throughout out their time at New York Cares. The role coordinates across Program Design & Evaluation, Volunteer Events, and Community Engagement to ensure a seamless volunteer experience for our Team leaders.
This role reports to the Volunteer Support Officer. They interface with volunteers, Team Leaders, and routinely collaborate with the following teams and departments: Volunteer Support, Volunteer Events, and Community Engagement, and Program Design & Evaluation.
Reporting to the Officer, Volunteer Support, the Part-time Volunteer Support Coordinator will oversee the day-to-day communications with New York Cares volunteers to ensure that they receive exemplary customer service through our volunteer sign-up hotline and also through our main email@example.com inbox.
This role interfaces with volunteers, Team Leaders, and routinely collaborate with the following teams and departments: Volunteer Relations, Volunteer Events, and Community Engagement, Program Design & Evaluation, Development, and Technology.
We are seeking an exemplary project manager with strong donor relations skills to join our Institutional Relations Team. This role provides critical support in reaching aggressive revenue goals of the development team. Reporting to the Corporate Service Officer, the Corporate Service Manager is responsible for co-managing a 40+ account portfolio of New York Cares corporate partners. They will help run our volunteer service program for employees from partnering companies by overseeing several hundred volunteer projects from initial conception through close every year. The Corporate Service Manager has the potential to collaborate on cross-departmental committees, participate in long term team planning, and develop new skills in fundraising operations.
The Corporate Service Manager will report to the Corporate Service Officer, and work closely with the Corporate Relations Officers, Institutional Relations Director, other Corporate Service Manager, and Programs team. The Corporate Service Manager will correspond directly with corporate partners.